%%EOF I am running a training session on email etiquette, covering firstly how to structure and compose an email, and secondly how to decide whether email is the most appropriate medium to use (as opposed to phone or face to face contact). Dear Members, I have prepared a short presentation on Email Etiquette - Parts of Email. The same email etiquette rule applies to all irrespective of whether you are a working professional, email etiquette rules for business entrepreneur or a student. xref 269 0 obj <>stream Erin Orstrom Rachel Miller International English Institute BASIC E-MAIL ETIQUETTE 2. FOR EMAIL ETIQUETTE Sample Training Handout Avoid the Caps Lock key Typing using all capital letters in any sort of online correspondence usually is seen as the virtual equivalent of SHOUTING. Proper email etiquette aside, it can be quite annoying for people to be included in a group email if the content of the message has nothing to do with them. Always include a subject line in your message. 252 0 obj <>/Filter/FlateDecode/ID[<13E50975FFE6594E963941B8AE41B2B8><6202D5328660A749B45DF141EAD477FD>]/Index[232 38]/Info 231 0 R/Length 101/Prev 108254/Root 233 0 R/Size 270/Type/XRef/W[1 3 1]>>stream Email Communication • Email etiquette is evolving –E-mail has quickly became a communication standard and the Internet's most popular application •Both the number of e-mail users and the usage rates are continuing to grow exponentially Mischelle Davis, … 0000001383 00000 n 0000011939 00000 n It is also known as the code of conduct for email communication. Not "Decals" or "Important!" endstream endobj 233 0 obj <. Writing skills are as important in electronic form as in paper communication. Write better email and craft messages that get read. What Does Etiquette Mean? 0 3. Hope it will be useful. 0000012655 00000 n Email Etiquette Training June 2014 Quality Topic www.healthsmart.com | 1 Tips to help you write powerful & professional emails. 0000004249 00000 n Question3: What is the purpose of icon-emotions or so-called 'emoticons' in email communication? B. Email etiquette, although new, has some specific guidelines. By following the advice given, you will be able to establish efficient practices for handling email and avoid many potential pitfalls. x�b``�e``�� z��� �Y80 �B1�/���3�W�n�*,�u@�� ��:FCe�! 0000000016 00000 n ... Based on my eleven years' experience training professionals in more effective business communication, this … 0000000971 00000 n email etiquette quiz keep customers. The E-mail Etiquette Activity can be found by clicking the link to the Flash game in the rightmost column. �3� The courses I am running a training session on email etiquette, covering firstly how to structure and compose an email, and secondly how to decide whether email is the most appropriate medium to use (as opposed to phone or face to face contact). For emphasis, bold type or italics always are preferable, because a caps-locked section of text is seen as both visually ugly and rude. Note that you can change the settings on your account to reflect your English name, if you use one. You and I don’t write email because we love it, we write it because we need it to be successful. Startup Life 15 Email Etiquette Rules Every Professional Should Follow Despite being glued to their reply buttons, plenty of managers still don't know how to use email appropriately. 6 0 obj <> endobj Email Etiquette Training Course Outline Foreword: A new international workplace survey (2007) has found that 83% of Australians use email, Internet, or both while at work and most are convinced it makes them more productive. State very specifically what the problem is. Schedule this workshop / seminar / program. The pd training Email Etiquette training course provides you with the skills and techniques necessary for managing emails, creating and managing groups, writing professionally with effective email structures, creating signatures and templates and more. Your email is a reflection of you. Inappropriate email etiquette can negatively impact on perceptions of professionalism, on efficiency and can increase a company's risk of liability. 250+ Email Etiquette Interview Questions and Answers, Question1: What does it mean to 'respect somebody else's bandwidth'? 10 Simple Ways To Manage Time - Pdf Download. endstream endobj 7 0 obj<> endobj 9 0 obj<> endobj 10 0 obj<>/ProcSet[/PDF/Text]/ExtGState<>>> endobj 11 0 obj<> endobj 12 0 obj<> endobj 13 0 obj<>stream Email Etiquette Training June Quality Topic www.healthsmart.com | 1 Tips to help you write powerful & professional emails. Follow the Golden Rule by treating the recipient as you would want to be treated. Opening an email with "hi" or "hey" might be OK for colleagues you're friendly with, but for new contacts, Schweitzer advised beginning your email with a proper, respectful salutation, such as "good morning," "good afternoon," "good evening" or "hello." It also helps you write professionally with effective email … 0000004863 00000 n Remain gender neutral 4. 10+ Email Etiquette Examples in PDF | DOC You learn early in the university that you must practice proper correspondence with your professors and instructors. It is important to take an extra moment to review and organize your thoughts before keying them onto the screen Email etiquette refers to the principles of behavior that one should use when writing or answering email messages. Email Etiquette Best Practices. trailer • Etiquette - (noun) conventional requirements as to social behavior; proprieties of conduct as established in any class or community or for any occasion. Email etiquette refers to the principles of behavior that one should use when writing or answering email messages. 56 CHAPTER 5 7 ETiquETTE And PRofESSionAl MAnnERS this entire chapter is devoted to the single topic of etiquette. h�b```�i���@��(������p7�j�HGX��-m����6L,@��U�����Q����Mr W�����xnH6X&�'0X����ɧr�����SH330�΄������$ � 0 75- Respect other people's time 0000012358 00000 n And email is still the preferred method of contact for sharing information and resolving problems. 8 0 obj<>stream Always use a signature if you can; make sure it identifies who you are and includes Once the game comes up, students will be shown four examples of e-mails, numbered 1 through 4. "'Good day' or 'greetings' are other phrases used frequently in … Human Resources, Pepperdine University. 13 rules regarding proper email etiquette from around the. Whether you send a personal or business email, following proper etiquette is essential to prevent miscommunication or hard feelings. Question2: How often is it sensible to use 'reply all' when replying to an e-mail? Course Category: Business Skills. Yet many organisations overlook the etiquette framework that should be in place when using this very important business communications tool. FOR EMAIL ETIQUETTE Sample Training Handout Avoid the Caps Lock key Typing using all capital letters in any sort of online correspondence usually is seen as the virtual equivalent of SHOUTING. The pd training Email Etiquette training course provides you with the skills and techniques necessary for managing emails, creating and managing groups, writing professionally with effective email structures, creating signatures and templates and more. 2. Learn how during this onsite email etiquette training course. Every email you send adds to, or detracts from your reputation. Email etiquette is nothing but a set of rules that a person has to follow while drafting an email. 0000001872 00000 n ywu281@jhu.edu → alice.wu@jhu.edu •Make sure your phone and computer are set to English, otherwise your email will come through in Don't use email to let off steam 6. Learn how to draft emails that are clear and concise and won't be misinterpreted by co-workers. Without guidance and training, you can’t expect employees to automatically understand the importance of proper email etiquette; often the most used method of communication with your customer! ... E-MAIL ETIQUETTE – THE DO’S AND DONT’S GENERAL TIPS AND TECHNIQUES Put your main point in the opening sentence. Startup Life 15 Email Etiquette Rules Every Professional Should Follow Despite being glued to their reply buttons, plenty of managers still don't know how to use email appropriately. (Do not say "The jeans I bought are a piece of junk." 1. Schedule this workshop / seminar / program. However, if you don't manage your email use, it can be a drain on your productivity and become stressful. Business Etiquette Training Course - Lesson 4 Business Email Etiquette Professionalism & emails Proper and improper use for forwarding and CC Grammar, flaming and netiquette Top 5 technology tips Business Etiquette Training Course - Lesson 5 Business E-Mail Etiquette Addressing your Message Grammar and Acronyms Especially when it comes to business email etiquette one must be properly trained. It is also recommended to add a signature at the end of your email. 3. 0000004379 00000 n %PDF-1.5 %���� Inappropriate email etiquette can negatively impact on perceptions of professionalism, on efficiency and can increase a company's risk of liability. 0000000844 00000 n This email etiquette course will: Explain when email is and is not an appropriate communication tool. If you want a result that demonstrates your professionalism, you need to create emails that are professional. With communication being largely via email, it is imperative that each company establishes specific business email writing protocols. h�bbd```b``�"���4��/�L ���d��8��I`�, f��;A$�H2���n���� �L@��A"@U4!�30�|0 +YN - Email etiquette is nothing but a set of rules that a person has to follow while drafting an email. Related Files & Downloads Shared By Members. Email Etiquette PPT 1. Schedule this workshop / seminar / program. Provide a thorough overview of email etiquette and best practices for sending digital correspondence. Learn how to draft emails that are clear and concise and won't be misinterpreted by co-workers. Learning email etiquette is a small effort compared to the opportunity it brings — building great relations with your customers. Call 1300 121 400. Email Etiquette Training Course - Online Instructor-led Live Online 3-hours, Learn to manage groups, create signatures, format email templates and more with our 1-Day Email Etiquette training course delivered in Brisbane, Sydney, Parramatta, Melbourne, Canberra, Adelaide and Perth by training specialists. Email Etiquette Activity page 3 of 3 b. Your recipient can learn more about you and have your contact information. This is one of the prime reasons for putting so much stress on the email etiquette training for the business professionals. Why is Email Etiquette Important? If your emailis scattered, disorganized, and filled with mistakes, the recipient will be --Peggy Duncan, personal productivity expert and author of Conquer Email Overload with Better Habits, Etiquette, and Outlook 2007 13. COMMUNICATION GUIDELINES . Create a written email policy. 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