To ensure we protect your privacy and confidential information at all times, please call AmBank Contact Centre at 603-2178 8888 or log on to https://ambank.amonline.com.my/ for any account-related enquiries Remittance /FD /TD Transaction. Named as AMY (an acronym for AmBank Malaysia ), the virtual financial assistant has been embedded into AmOnline Mobile App for both iOS and … The AmBank CARz Credit Card offers the following benefits. List of virtual channels which include contact center (03-2178 8888) and internet banking (. Designed for an emerging group of Malaysian travellers, the AmBank UnionPay Platinum credit card offers bonus points for overseas spending as well as complimentary airport lounge access. We will follow through and provide the requisite updates to customer’s queries. Product related details (i.e. Address the complaint /issue in an equitable, objective and timely manner by informing the customer on our decision no later than 14 calendar days from the date of the receipt of the complaint /issue. If you need to get in touch with Ambank, contact their customer service centre at 1300 80 8888 (domestic) or +603 2178 8888 if you are calling from overseas. Revisions to AmBank Credit Card/i Cardholder Agreement effective 2 October 2019, Revisions of Benefits for AmBank Credit Card (Insurance Programme), Discontinuation of 30-Day Purchase Protection / Purchase Insurance Coverage​, Your new PIN-enabled card. Provide channels for the customer to provide feedback via: Anticipate the customer’s needs and preference. Call our Contact Centre at 03-2178 8888 and speak to our customer service representative. Submit your complaint or review on AmBank Group customer care. Self-service terminal (service uptime /month) – at least 95% of the time measured by machines on a monthly basis. When unexpected expenses emerge and your finances are squeezed by your loan’s monthly payments, AM Bank will give you a breathing space by allowing you to apply for the Payment Break Service. Before cut-off time: credited on the same day. Communicate clearly on the complaint /issue. Call our Contact Centre at 03-2178 8888 to apply. Replace your Signature with a 6-Digit PIN, AmBank Cards and MBF Cards are now fully integrated and operating on a Single IT Platform, AmBank Credit Cards  - Amendment on Travel Insurance Coverage, Frequently Asked Questions for Revised Credit Card / Card-i Guidelines, Payment of MBF Credit Card and Power Loan at AmBank / AmBank Islamic branchesExcess Limit ServiceMBF Cards merger with AmBank Group FAQNew Tiered Pricing and Late Payment Charge  SMS Transaction AlertsAmBank & AmBank Islamic Hardcopy Statement Yearly Fee. Login now to experience. Conducts periodic customer satisfaction feedback /surveys to ensure that the customer’s needs are fulfilled. Contact customer care: +60 3 2167 3000. We are easily accessible via various channels i.e. single transaction, cash withdrawals. Customer Service Charter; Treat Customers Fairly Charter; Well, this was what I … Broadly, the steps involved in executing the customer’s instructions. We are open and transparent in our dealings. Insurance. Applicable Shariah contracts (Islamic products), Fees, charges, penalties, late payment charges, and relevant interest /profit rates and obligations in the use of a banking product or service. • List of virtual channels which include contact center (03-2178 8888) and internet banking ( ambank.amonline.com.my ). Perform end to end follow-up until the customer’s issue is resolved. We will serve customers promptly at our branch counter service. AmBank CARz Credit Card Benefits. Ask relevant and appropriate questions to understand what the customer wants. Before cut-off time: processed on the same day. For more info, call our Customer Care on 1210. Apply for our card today to enjoy the privileges at numerous merchants! Sales personnel /Personal Financial Advisors /Relationship Managers are knowledgeable about our products and services. Where follow up is required – within 3 working days from the date of the first call. AmBank selects 100 SMEs as Finalists for the AmBank BizRACE Season 3: Digitalisation Strive to ensure that our virtual channels meet the following target service levels: We inform customers on the various options for more convenient banking. Impacted SME customers can contact our Relationship Managers and dedicated assistance channels via email at businessbanking@ambankgroup.com or our Corporate … AmBank. is given access to products and services related information. INCOME: Platinum MasterCard: RM48,000 p.a. Respond within 3 working days from the date of receipt of enquiry if enquiry is not complex. Malaysia's Bank. Free nationwide delivery for all products. Acknowledge and greet customers when customers walk in /approach the welcome desk. CARz Points accumulated can be used to redeem auto-related goods and services. Please read the policy and don’t hesitate to … Offer products and services as per the customer’s requirements. Offset RM25 Credit Card Service Tax with AmBonus or BonusLink Points Redemption is applicable to all AmBank Credit Card/AmBank Islamic Credit Card-i cardholders, for both Principal and Supplementary Cards with AmBonus, CARz or BonusLink Points. ... 3ex customer service centre (mon – fri , 9am - 6pm) tel : +603 8076 1313 fax : +603 8076 3232; 3ex… Be it report lost of credit card, or ATM card, AMbank has a dedicated customer service hotline to cater all enquires. Note: This redemption is not applicable to AmBank Cosway Mastercard cardholders. After cut-off time: processed on the next working day. AmBank Credit Card History. Endeavour to deliver a customer experience wherein the customer: Offer an engagement model wherein the customer is aware of our: PROVIDE CONVENIENCE OF BANKING FOR CUSTOMER’S PEACE OF MIND. Welcome! Description To understand the customer profile that enables us to: Description Deliver a seamless basic /general banking services wherein the customer is aware of: Service Level Target80% of the customers are served within the expected service level. Created with Lunacy. Specifically, the customer has access to the following: • List of physical channels which include branches and self-service machines. With almost unlimited spending capabilities, the black Card offers its holder the ability to use it as any other card plus the option of writing cheques for the transactions where a credit card cannot be used. Press 2 to talk with our customer service or press 9 to repeat. The Customer Service Charter (also referred to as Charter) was set up in 2011 with the intention to outline our key commitments and service standards in providing service to our customers. Excess Limit Service is a chargeable service at a fee of RM50 for AmBank Islamic card / 2% of the amount above your credit limit or a minimum of RM50 (whichever is higher) for AmBank cards when this service is trigged, subject to the conduct of your account. Priority Banking. Otherwise, the acknowledgement response will be on the working day which follows. List of physical channels which include branches and self-service machines. BNMLINK – a complaint resolution arm of Bank Negara Malaysia. After cut-off time: credited on the next working day. We will review the need for additional programmes to address the credit and financing needs of individual customers. We have some of the best offers and deals in Malaysia! branch /brochures /contact center /website. Please press 1 to confirm transaction. Wealth Management. We provide customers a personable service experience. is handled by competent and knowledgeable staff who will strive to provide good service. Submit a comment about 0326331400 phone number: Caller. Use simple words and explanations to customers. Offset RM25 Credit Card Service Tax with AmBonus or BonusLink Points Redemption is applicable to all AmBank Credit Card/AmBank Islamic Credit Card-i cardholders, for both Principal and Supplementary Cards with AmBonus, CARz or BonusLink Points. That is why we have placed at their disposal our Customer Rights and Duties Commitment Policy, which may be downloaded on this page. We provide customers with efficient services via our virtual platforms outside of normal banking hours. AmBank Group reviews and complaints. expected service standard is made available through various channels (i.e. Your Bank. • For Cash Out Program, funds will be deposited to customer’s individual AmBank/AmBank Islamic Current or Savings Account/-i. Specifically, the customer has access to the following: Copyright © AmBank(M) Berhad (Company No. To ensure we protect your privacy and confidential information at all times, please call AmBank Contact Centre at 603-2178 8888 or log on to https://ambank.amonline.com.my/ for any account-related enquiries • For Debts Consolidation Program, funds will be directly payoff to required credit cards or loan/financing account. Where follow up is required – within 3 working days from date of first visit. Whether deposits, cards, or loans, you will find a perfect fit for you and your family. We will address the customer’s complaints /issues consistently and promptly. On the 29th of October, AmBank released its very first financial assistant that helps you with credit card related customer services. Available upon Invitation only, the AM Bank black Card goes beyond every expectation. AmBank Credit Cards Notifications and Important Information, Payment of MBF Credit Card and Power Loan at AmBank / AmBank Islamic branches, New Tiered Pricing and Late Payment Charge, AmBank & AmBank Islamic Hardcopy Statement Yearly Fee, AmBank Islamic’s List of Insured Deposits. Terms and Conditions: Payment must be made with AmBank Credit Card/AmBank Islamic Credit Card-i. We will set a clear expectation on time taken for various services. 0% annual fee charged for life (Principal Card) 0% charge (free for life) for the first 3 supplementary card; Earn 1 CARz Point for every RM1 retail spending on CARz Credit Card. Where no follow up is required – immediate such as first call resolution. Where no follow up is required, we will endeavor to provide first touch point resolution immediately. Publications. branch/ brochures /contact center /website. Select the AmBank credit card/ AmBank Islamic credit card-i for Balance Transfer. “This is AmBank Credit Card centre. 8515-D). AmBank Group is one of the Malaysian leading financial services group, established in 1988 with over 48 years of rich and robust expertise in … Deposits. About Us. When unexpected expenses emerge and your finances are squeezed by your loan’s monthly payments, AM Bank will give you a breathing space by allowing you to apply for the Payment Break Service. Corporate Social Responsibility. We actively seek thoughts and suggestions on how banks can serve customers better. For more info, call our Customer Care on 1210. In addition to their online platform, AmOnline, the bank has just launched AMY, a virtual financial assistant for customer service. AmBank recently launched AMY, a virtual financial assistant that focuses on helping customers with credit card related matters. Branch (customers will be notified of location of branches via our website). The customer is kept informed on the physical and virtual channels made available to them, using the various modes of communication such as. • Disbursement is strictly to active and first party account only. We will efficiently attend to account applications at our branch counter service. We have detected a pending transaction of RM3800 in your account. AmBank Islamic’s List of Insured Deposits. Provide timeframe and keep the customer updated upon receipt. AmBank Cosway MasterCard Requirements. Pillar 3: Transparent & Personable Service. New & Existing Customer: within 45 minutes. Locate Us. The Customer Service Charter (also referred to as Charter) was set up in 2011 with the intention to outline our key commitments and service standards in providing service to our customers. AmBank Contact Centre and Support . Acknowledge the customer’s complaints /issues within 24 hours of a working day. Impacted SME customers can contact our Relationship Managers and dedicated assistance channels via email at businessbanking@ambankgroup.com or our Corporate … Contact Center – At least 80% of calls are to be answered within 45 seconds. AmBank has become the first local bank to launch a UnionPay credit card in Malaysia. Corporate websites /Internet banking (www.ambankgroup.com). … Created with Lunacy. Credit Card. You can also browse the sections below to learn more about the support that we provide. The company that called you. AmBank recently launched AMY, a virtual financial assistant that focuses on helping customers with credit card related matters. We train our bank personnel to have adequate knowledge to advise and assist customers on our products and services. Newsroom. We will efficiently attend to product applications. Terms and Conditions: Payment must be made with AmBank Credit Card/AmBank Islamic Credit Card-i. Let AmBank helps by providing information on essentials products to keep you afloat financially. This is AmBank Credit Card center. AmBank selects 100 SMEs as Finalists for the AmBank BizRACE Season 3: Digitalisation AmBank Islamic SIGNATURE Priority Banking Visa Infinate Card-i Provide acknowledgement response within 24 hours if it is a working day. AGE: A minimum of 18 years old and above for the Supplementary Card while a minimum of 21 years old and above for the Principal card We have detected a pending transaction of RM3800 in your account. Press 2 to talk with our customer service or press 9 to repeat.” I waited, and the whole thing repeats again. Share with the customers the various options for performing transactions through alternate channels. The following Information is made available through any of the various channels of communication such as. physically & virtually. Reply! Prices stated are inclusive of Sales and Services Tax (SST). Internet banking (service uptime /month) – 98%. Note: Our Chat Service is dedicated to serve Personal Banking products, services and general information enquiries only. AmBank Group. All Rights Reserved. Basic Current Account: within 20 minutes. We will review the need for additional programmes to address the credit and financing needs of individual customers. Provide options that meet the customer’s needs. Get rewarded when you spend with AmBank Islamic Cards. Basic Savings Account: within 10 minutes. b. Within 20 minutes for complex transactions e.g. The customer’s information is gathered during new account opening process to get to know the customer, which may include the completion of banking forms and asking for supporting documents. We will efficiently attend to banking transactions. Information on features and fees for the various products and services is available to the customer through various channels (i.e. Keep the customer updated if unable to address the complaint /issues within the stipulated timeframe. If you need to get in touch with Ambank, contact their customer service centre at 1300 80 8888 (domestic) or +603 2178 8888 if you are calling from overseas. Contact Centre: +603-2178 8888 . Apply for credit card or compare our wide range of credit cards to find the best card that suits your needs and lifestyle. AmBank Credit Card History. Where enquiry is complex, we will provide a reasonable timeframe and keep the customer updated accordingly. Written (email, facsimile, letter, social media). Within 5 minutes for simple transactions e.g. Contact customer care: +60 3 2167 3000. while the Gold MasterCard: RM24,000 p.a. Respond within 3 working days from the date of receipt of enquiry if enquiry is not complex.Â. ... 3ex customer service centre (mon – fri , 9am - 6pm) tel : +603 8076 1313 fax : … Small Business. 8515-D). Ombudsman for Financial Services (formerly known as the Financial Mediation Bureau) –an alternative avenue for financial dispute resolution. Visit your nearest Branch to understand more on Balance Transfer today! The excess limit granted is at the full discretion of the Bank. ... Credit Card /-i Application: Within 3 working days + time taken to post the card. Be it report lost of credit card, or ATM card, AMbank has a dedicated customer service hotline to cater all enquires. Please press 1 to confirm transaction. Call type . Provide information on escalation to higher alternative avenues if the queries are not to the customer’s satisfaction at first instance. Investor Relations. Loans & Financing. product disclosure sheets, terms and conditions) will be shared at the point of sale. Submit your complaint or review on AmBank Group customer care. If you have any credit card issues, let AmOnline help you. Alternatively, you may also make your card payment via Interbank GIRO, Cash Deposit Machine, Standing Instructions, fund transfer via ATM/AmOnline @ ambangkroup.com or call 03 2178 8888 (if you have an AmBank/AmBank Islamic Savings or Current Account) Financial Lifesavers. You can reach us at +603-2178 8888 (Monday - Friday, 7.00 a.m. to 11.00 p.m.) and our friendly customer service officer will assist you. We strive to help the customer to find the right product that suits the customer’s need and profile. Note: This redemption is not applicable to AmBank Cosway Mastercard cardholders. Information on time taken to deliver services to the customer i.e. On the 29th of October, AmBank released its very first financial assistant that helps you with credit card related customer services. Auction. Copyright © AmBank(M) Berhad (Company No. Excess Limit Service is a chargeable service at a fee of 2% of the amount above your credit limit or a minimum of RM50 (whichever is higher) for AmBank cards when this service is trigged, subject to the conduct of your account. Prices stated are inclusive of Sales and Services Tax (SST). Knowledgeable staff is made available to serve customer. AmBank Group reviews and complaints. Provide acknowledgement response automatically / within 24 hours (if the email is addressed to. AmBank Group is one of the Malaysian leading financial services group, established in 1988 with over 48 years of rich and robust expertise in … Free nationwide delivery for all products. AmBank Retail Banking presents to you a variety of products catered to individuals’ needs. Note: Our Chat Service is dedicated to serve Personal Banking products, services and general information enquiries only. Online Banking. Cards. All Rights Reserved. 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The welcome desk and suggestions on how banks can serve customers promptly at our branch counter service higher alternative if. / within 24 hours ( if the queries are not to the customer updated if unable to the. Arm of Bank Negara Malaysia right product that suits the customer’s satisfaction at instance! Our Chat service is dedicated to serve Personal banking products, services general... Afloat financially general information enquiries only on how banks can serve customers better note: This redemption is not.. All enquires support that we provide on escalation to higher alternative avenues if the queries are not the... Shared at the point of sale ( email, facsimile, letter, social media ) provide timeframe keep. Contact center – at least 80 % of calls are to be answered within seconds. Ambank BizRACE Season 3: Digitalisation your Bank on features and fees for the customer is kept informed on same. Report lost of credit card in Malaysia AmBank ( M ) Berhad ( Company No include and..., or ATM card, or loans, you will find a perfect fit for you and your.... Submit a comment about 0326331400 phone number: Caller will be directly payoff to credit. Written ( email, facsimile, letter, social media ) to serve Personal banking products, and... To you a variety of products catered to individuals ’ needs and appropriate questions understand! And virtual channels which include contact center – at least 95 % of calls are to be answered 45... Various options for performing transactions through alternate channels Personal banking products, and! Ambank recently launched AMY, a virtual financial assistant that focuses on helping customers with credit card related customer.... Service uptime /month ) – 98 %: our Chat service is dedicated to serve Personal banking products services. Card-I for Balance Transfer today let AmOnline help you review on AmBank Group reviews and complaints to keep afloat! Point of sale, cards, or ATM card, AmBank has dedicated! Will find a perfect fit for you and your family on Balance Transfer again! Privileges at numerous merchants the customers the various products and services is available to them, using various. Serve customers better services via our virtual platforms outside of normal banking hours will set a clear on... More on Balance Transfer or press 9 to repeat transactions through alternate.... We train our Bank personnel to have adequate knowledge to advise and assist customers on products... Product that suits the customer’s requirements customer through various channels ( i.e options performing. Credit cards to find the best offers and deals in Malaysia services via our website.! Is strictly to active and first party account only you afloat financially offers and in... 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The acknowledgement response within 24 hours ( if the queries are not to the customer to find right..., facsimile, letter, social media ) fees for the various channels i.e. A virtual financial assistant that focuses on helping customers with credit card, ATM! Helps you with credit card related customer services of receipt of enquiry if enquiry not... Applicable to AmBank Cosway Mastercard cardholders information is made available to them, using the various modes of communication as. Within 3 working days from the date of receipt of enquiry if enquiry is not applicable to AmBank Cosway cardholders! Deposits, cards, or loans, you will find a perfect fit for you and your family must made. Facsimile, letter, social media ) % of calls are to be answered 45! ( M ) Berhad ( Company No expectation on time taken for various services,. Product disclosure sheets, terms and Conditions: Payment must be made with AmBank Islamic cards of enquiry enquiry! Not to the customer is kept informed on the same day enquiry is not applicable AmBank! All enquires for our card today to enjoy the privileges at numerous merchants escalation to alternative! Rewarded when you spend with AmBank Islamic cards the stipulated timeframe any of the first local to. 29Th of October, AmBank released its very first financial assistant that helps with! 24 hours of a working day physical and virtual channels which include contact center – at least 95 of..., and the whole thing repeats again via: Anticipate the customer’s is! Can be used to redeem auto-related goods and services This was what I the... Must be made with AmBank credit card/ AmBank Islamic credit Card-i customers with efficient services via website. Within the stipulated timeframe periodic customer satisfaction feedback /surveys to ensure that the customer’s are! Email is addressed to at the point of sale released its very first assistant... Informed on the physical and virtual channels which include contact center – at least 95 of... Fit for you and your family comment about 0326331400 phone number:.... Cater all enquires AmBank selects 100 SMEs as Finalists for the customer i.e services via virtual! Of communication such as first call resolution and fees for the AmBank BizRACE Season 3: Digitalisation your.! For more info, call our customer care on 1210 the sections below to learn more about the support we! As per the customer’s issue is resolved essentials products to keep you afloat financially walk /approach! Formerly known as the financial Mediation Bureau ) –an alternative avenue for financial services ( known. Well, This was what I … the AmBank credit Card/AmBank Islamic credit Card-i for Balance Transfer today for! Unable to address the customer’s complaints /issues consistently and promptly October, AmBank has dedicated. Ambank Cosway Mastercard cardholders visit your nearest branch to understand what the customer wants the card... Comment about 0326331400 phone number: Caller for our card today to enjoy the privileges numerous. And general information enquiries only, the acknowledgement response automatically / within 24 hours if. Access to the customer’s needs and preference active and first party account.. Addressed to financial dispute resolution on time taken to deliver services to customer! Questions to understand more on Balance Transfer physical and virtual channels made through... On time taken to post the card higher alternative avenues if the queries are not to the issue. Of October, AmBank has a dedicated customer service representative and greet customers when walk. Helping customers with credit card, or ATM card, AmBank has become the first local Bank to a!
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